The Limitations of Surveillance Apps and Tech-Fixes in Indian Welfare Schemes
This article critiques the increasing reliance on digital surveillance tools like the National Mobile Monitoring System (NMMS) and Facial Recognition Technology (FRT) in welfare programs. While intended to ensure accountability and prevent leaks in schemes like MGNREGA and the Poshan Tracker, these "tech-fixes" often lead to exclusion. Issues include poor connectivity, technical glitches, and the potential for "fudged" data through irrelevant photographs. The author argues that these tools demotivate sincere workers and fail to address the root causes of poor governance, suggesting that accountability requires more than just digital monitoring.
Key Points
- The NMMS requires MGNREGA workers to upload geotagged photos twice daily, often leading to technical hurdles.
- Facial Recognition Technology (FRT) is now compulsory for Take Home Rations (THR) under the Poshan Tracker.
- Tech-fixes can lead to 'agnotology'—the culturally cultivated ignorance of systemic failures and exclusion.
- Experts suggest that accountability should focus on empowering workers rather than just surveillance.
Exam Facts
- NMMS (National Mobile Monitoring System) introduced for MGNREGA attendance.
- Poshan Tracker uses FRT for monitoring THR distribution.
- Mention of Jean Drèze and Amartya Sen's views on accountability.
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