Karnataka launches new grievance system for platform-based gig workers
Karnataka has operationalized India's first specialized grievance redressal mechanism for platform-based gig workers through the Integrated Public Grievance Redressal System (IPGRS). This system allows gig workers to file complaints regarding issues like suspension, termination, unfair penalties, and discrimination, aiming to provide structure and legal recourse. The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2023, underpins this initiative, providing social security and welfare benefits funded by a 1% cess on platform transactions. Complaints filed via IPGRS are automatically routed to the platform's Internal Dispute Resolution Committee (IDRC) for resolution within 15 working days.
Key Points
- Karnataka has launched India's first specialized grievance redressal mechanism for platform-based gig workers via the Integrated Public Grievance Redressal System (IPGRS).
- The IPGRS enables gig workers to file complaints concerning issues such as suspension, termination, unfair penalties, and discrimination.
- This system aims to provide structure, transparency, and legal recourse for gig workers who often lack formal employment benefits.
- The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2023, provides social security and welfare benefits, funded by a 1% cess on platform transactions.
- Complaints filed through IPGRS are routed to the platform's Internal Dispute Resolution Committee (IDRC) for resolution within 15 working days.
Exam Facts
- Karnataka is the first state in India to operationalize such a system.
- The system is called the Integrated Public Grievance Redressal System (IPGRS).
- The Karnataka Platform-Based Gig Workers (Social Security and Welfare) Act, 2023, was officially notified in September 2023.
- The Act mandates a 1% cess on platform transactions to fund social security benefits.
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